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Cookie Policy

Introduction

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This policy explains what cookies and tracking technologies we use and why we use them on both our website http://www.lifterz.co.uk and https://www.speedyservices.com  (our “Sites”) and in connection with the emails we send to you. Please read this policy fully.

 

What Are Cookies

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Cookies are small pieces of computer code that are placed on your computer, tablet or device when you access our Site. They are not harmful to your devices (like a virus or malicious code).

Cookies do not store personal information such as card numbers and passwords. Their most common use is to identify whether or not you have been on a website before, which items you looked at and if you placed anything in your basket but did not go through with the transaction.

When you next log on to our Site, your computer or mobile device’s stored cookies will send a message to our Site to let it know you have been there before. This is why you may notice your basket contains the items you last put in there without buying, or similar products to those you have purchased in the past pop up as side adverts.

Speedy Services wants to be open with our customers and to reassure you that our cookies are safe and are used to help provide a smoother shopping process for you. Our cookies may appear with the file names of User, Cache, ASP.NET_SessionId and .SHAUTH, so if you spot these on your computer, you will understand why they have been stored there.

For further guidance on how to manage your computer’s cookies as well as details of the benefits of allowing them to be stored on your devices, please see below.

 

How do we use Cookies

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We have set out brief details of the cookies and similar technologies we use together with an overview of why we use them. To understand the table it is useful to know the following:

  • cookies have a lifetime. Some only last until you close your browser or a short time. These are called ‘session cookies‘. Some last longer though, for example, to allow a website to recognise you when you return to them. These are called ‘persistent cookies‘.
  • cookies placed directly by a website owner (like us) are known as ‘first party cookies‘ and most modern websites also use technology provided by other people/businesses. Cookies placed by other parties are known as ‘third party cookies‘.

 

Performance of Cookies

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These cookies collect information about how you use our Site, for example which pages you go to most often and if you get an error message. These cookies are used to improve how our Site works.

Other information

These cookies are set to better understand your use of our Site and how we can improve our Site. Our partners uses these cookies to allow us to monitor activity on our Site and see how our customers shop, browse and use our Site. This enables our Site to be as useful and relevant as possible to our customers, helping to improve the online experience for them.

Cookie nameWhat is it used for?Other information
_utma. (Third party cookie)_utma is a persistent cookie that lasts for 2 years.  This is used to determine unique visitors to our site. It keeps track of the number of times a user has accessed the Site and when their first and last visit occurred.Google Analytics collects information such as how often users visit our Site, what pages they visit when they do so, what other websites they used prior to coming to our Site and enables us to see where those people who click on our site obtained the address from, such as from a search engine, email or online  advert. We can also see whether or not our promotions are boosting the number of individuals who visit our site, as well as which features, articles and blogs have proven the most popular.
_utmb. (This is a third party cookie)_utmb is a persistent cookie that lasts for 30 minutes. This is used to establish and continue a use session with our Site. It records the times at which a user accesses and leaves the Site.
_utmz. (This is a third party cookie)._utmz is a persistent cookie that lasts for 6 months. This stores information regarding how users reach our Site, whether via a direct method, a referring link, a website search or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within our Site.
_utmc. (This is a third party cookie)._utmc is a session cookie. This is used to establish and continue a use session with our Site. It records the times at which a user accesses and leaves the Site.
_utmv. (This is a third party cookie)._utmv is used to permit the classification of users for the purposes of the user-defined report. This is a persistent life time cookie.
_hj. – Hotjar (This is a third party cookie).Hotjar uses persistent cookies lasting for 365 days. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our Site).Hotjar stores information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. To opt out go to: https://www.hotjar.com/legal/compliance/opt-out

 

_vwo. or _vis. – VWO (This is a third party cookie)VWO uses both persistent visitor-level and local storage cookies, lasting 100 days, to identify all users, understand their behaviour, and track user journey on the Site to deliver the best user experience. The cookies track the variation a user views and help serve the same variation to the user consistently, track goals completed by the user, and determine whether the user is part of a campaign.To opt out got to: https://vwo.com/knowledge/how-to-opt-out-of-vwo/
This section relates to strictly necessary cookies

 

What are they?

These cookies are essential to enable you to move around our Site and use its features. If you choose to switch off these cookies, you may not be able to use or access all of our Site.

 

Cookie nameWhat is it used for?Other information
ASP.NET_SessionIdThis tracks a user’s ‘session identifier’. Our database uses this to store recently viewed items as well as products added to user’s blanket.
.SHAUTHThis keeps the authorisation ticket created by our Site when a user logs in.

 

How can you Manage Cookies

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If cookies are enabled on your computer, tablet or device, it means you are able to enjoy a full browsing experience. Allowing cookies to run means you can access the full features of our Site.

The main way to see what cookies are enabled and to manage cookies that are set on your computer, tablet or device is through adjusting your web browser settings. To manage cookies on your smart phone or tablet please refer to your user manual.

Here is the guidance for PCs:

Google Chrome
1. Click on Cog at the top of your browser window and select Settings
2. Scroll down until you see ‘Show Advanced Settings’ and click
3. Locate the ‘Privacy’ section, and select the ‘Content settings’ button

Microsoft Internet Explorer
1. Click on ‘Tools’ or the Cog (dependant on version) at the top of your browser window and select ‘Internet options’
2. Click on the ‘Privacy’ tab

Mozilla Firefox
1. Click on the ‘Firefox’ menu at the top of your browser window and select Options
2. Then select the Privacy icon

Safari
1. Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option
2. Click on ‘Security’

Opera
1. Click on the ‘Opera’ menu at the top of your browser window and select ‘Settings’ then click ‘Preferences’
2. Select the ‘Advanced’ tab, then select ‘Cookies’ option

Here is the guidance for Macs:

Safari
1. Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
2. Click on ‘Security’

Mozilla and Netscape
1. Click on ‘Mozilla’ or ‘Netscape’ at the top of your browser window and select the ‘Preferences’ option
2. Scroll down until you see cookies under ‘Privacy & Security’

Microsoft Internet Explorer:

1. Click on ‘Explorer’ at the top of your browser window and select ‘Preferences’ options
2. Scroll down until you see ‘Cookies’ under Receiving Files.

 

Use of Tracking Technology in Connection with Emails we Send

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In addition to the cookies on our Site, we may use tracking technologies in connection with the emails we send to you. We may use:

  • website links in our emails which track whether or not you have clicked on such links; and
  • small transparent image file(s) which records how you interact with the email. This may include whether you have received the email, opened the email, clicked on a link contained in the email, forwarded or replied to the email or unsubscribed from future emails.

We will only store personal data collected by these tracking technologies in an aggregated form so you can no longer be identified, and in such cases, we will continue to keep and use this anonymised information.

We never share any personal data collected by these tracking technologies with a third party but we do share aggregated data. For example, the total number of email deliveries (from which you cannot be identified).

If you do not wish to give us this information, you can choose to turn off automatic image loading in the settings section of your email provider.

 

Links and Embedded Content

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Our Site links to and embeds content from other websites, including in particular in relation to our maps function. A link or ‘frame’ does not represent any recommendation or endorsement by us and does not mean that we have an association with the linked website(s).  We are not responsible for the content or privacy policies of these websites, nor for the way in which information about their users is treated. For more information regarding the privacy practices of these websites please contact them directly.

 

Updates to this Policy

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We regularly review the cookies and tracking technologies we and our suppliers use to continually improve our services to you. As a result, we will need to change this policy from time to time to keep it accurate and up to date.  Whenever we change this policy, we will post a revised version on our Site. That way, you can check to see if you’re still happy and adjust your settings if you want to before proceeding any further.

 

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